Atrium Campus

Client Partner

• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude.
• Ensure each client receives the highest level of support.
• Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry.
• Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system.
• Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients.
• Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time.
• Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service.
• Proactively call and manage our client base to present new products and features that are released.
• Highest level of responsiveness to urgent client problems.
• Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.

Client Manager

Implementation Specialist

• Configure Atrium Admin settings, permissions, roles, and system parameters.
• Set up accounts, tenders, reporting structures, and administrative controls.
• Validate configuration accuracy through structured testing.
• Identify potential risks or misalignments before go-live.
• Document configuration decisions and maintain internal standards.
• Partner with Implementation Project Managers to execute project configuration tasks.
• Participate in internal and client-facing meetings as needed to clarify requirements.
• Track assigned tasks and maintain updates in project management systems.
• Assist with testing, validation, and go-live readiness.
• Develop working proficiency in Meal Plan Portal configuration, Atrium Connect, Card Production, Access Control integration setup, and Mobile Credential configuration.

Implementation Specialist, Atrium Admin

Sales Operations Manager

• Full-Cycle Sales Support
• Transaction Management - Generate, review and process accurate estimates, sales orders, and invoices using Zoho Books
• Order Processing - Create quotes and place orders for clients, using Zoho CRM cases, with a focus on Point of Sale orders.
• Vendor Partnerships - Work with third party vendors, with a focus on Point of Sale, to ensure equipment is properly ordered, delivered and invoiced correctly.
• Customer Communications - Communicate positively and effectively with clients regarding their accounts and orders.
• Add On Process – Execute processes to add new capabilities to existing client agreements including synchronizing them into the client’s annual billing invoice and handoff to AtriumCare.
• Product Knowledge - To best serve clients and support the sales process, continue to gain knowledge of Atrium and third party partner product offerings. Serve as the main sales operations point of contact for third party Point of Sale solutions.
• Client Lifecycle Management
• Client Onboarding Process – Onboard new clients, including preparing and issuing partner purchase orders, and sharing order status with the implementation team.
• Client Renewal Process – Work with the sales team to support the client renewal process.
• Client Offboarding Process - When necessary, execute client offboarding, including CRM management and cancellation of third party recurring services.
• CRM Management - Manage cases in Zoho CRM, ensuring they move through the sales cycle in an efficient and timely manner, following up with clients, vendors, and Atrium personnel as needed.
• Data Cleanup Projects - Work with operations and other company stakeholders to assist with data cleanup projects, focusing on scaling and efficiency.
• Cross-functional Collaboration - As needed, work across all Atrium departments to streamline business practices and efficiencies.
• Work with finance on annual invoices to clients, ensuring add-ons have been properly documented and billed, and pricing has been adjusted accordingly based on contract terms.
• Collaborate on changes and adjustments to sales and purchase orders as scope changes for initial go-lives or add-ons.
• Work on quotes and add-ons for existing clients with Atrium Care Managers, while ensuring client account accuracy.
• Work with marketing to ensure alignment on sales initiatives, data accuracy, and process improvements.

Client Manager

Implementation Specialist, Atrium Admin

Sales Operations Specialist