Atos

Senior Technical Consultant

Atos

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Senior

Tech Stack

ITSMJavaScriptMySQLOraclePerlPythonServiceNowSOAP

About the role

  • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
  • Support the development and growth of the services delivered by Engage ESM practices.
  • Excellent verbal and written communication skills required.
  • Mentoring and coaching others, as well as sharing best practices and knowledge.

Requirements

  • 3+ years of software implementation experience in either a development or consulting role.
  • Proven leadership skills in managing small teams and projects.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.
  • Must have legal authorisation to work in the UK.
Benefits
  • Pension Scheme - contributions matched up to 10%
  • Private medical cover
  • Income Protection
  • Life Assurance
  • 25 days paid leave + National Holidays
  • Flex benefits program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMITBMITOMCSMHR productsPERLJavaScriptPythonShell
Soft Skills
leadershipcommunicationmentoringcoachingproblem-solvingcustomer engagementdocumentation productionteam managementcreative solutionsknowledge sharing
Certifications
ServiceNow Certifications