Atos

Servicenow Technical Consultant

Atos

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Tech Stack

ITSMJavaScriptMySQLOraclePerlPythonServiceNowSOAP

About the role

  • The primary role of the Technical Consultant is to work closely with customers to review their technical requirements, propose solutions to business problems and then deliver the chosen design.
  • Attending functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
  • Excellent verbal and written communication skills required.
  • Sharing best practices and knowledge.

Requirements

  • 2+ years of software implementation experience in either a development or consulting role.
  • Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • Must be prepared to travel.
  • Must have legal authorisation to work in the UK.
  • ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
Benefits
  • As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants.
  • We aim to ensure that those who meet the minimum criteria for this position will be offered an interview.
  • We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
  • We are a care leaver friendly employer, if you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net.
  • Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
  • Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMSPMITOMCSMHRIRMPERLJavaScriptPython
Soft Skills
communicationcustomer engagementproblem solvingcollaborationcreativityworkshop facilitationpresentation skillsknowledge sharing
Certifications
ServiceNow Certifications