Atomus Partners

Account Support Specialist – B2B

Atomus Partners

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $44,000 - $46,000 per year

About the role

  • Serve as a key point of contact for client support and account coordination
  • Answer incoming calls and respond to client inquiries in a professional, timely manner
  • Process and enter orders accurately for custom and high-end furniture products
  • Prepare and manage invoices and related order documentation
  • Monitor accounts receivable/payable and assist with account reconciliation
  • Coordinate shipping and delivery logistics to help ensure timely fulfillment
  • Maintain accurate records of orders, specifications, pricing, and shipping details
  • Communicate order updates, ETAs, and ship dates to clients
  • Follow up on open quotes and pending client needs
  • Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track
  • Support operational workflows and help identify opportunities for greater efficiency

Requirements

  • 2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management
  • Experience in a B2B company preferred
  • Strong organizational skills and exceptional attention to detail
  • Ability to manage multiple moving pieces and prioritize effectively
  • Clear, polished written and verbal communication skills
  • Comfortable working independently in a remote environment
  • Strong follow-through and a proactive, solution-oriented mindset
  • Proficiency with Google Workspace, Excel, and Word
  • Experience with QuickBooks or similar invoicing / accounting systems is a plus
  • Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus
  • Must be authorized to work in the USA and complete an I-9 form for employment eligibility verification.
Benefits
  • Fully remote role
  • Company-paid medical benefits
  • Generous paid time off
  • Monthly bonus incentives
  • No nights or weekends
  • Opportunity to grow with a design-driven, entrepreneurial company
  • Collaborative culture where your contributions are noticed and valued
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementaccount reconciliationinvoicinglogistics coordinationshipping managementcustomer servicesales supportoperations supportattention to detailproficiency in Excel
Soft Skills
organizational skillscommunication skillsproactive mindsetsolution-orientedability to prioritizeindependent workfollow-throughtimely responsecross-functional collaborationclient support