Atomi

Customer Support

• Provide front-line support for our customers, including teachers, students and school staff, acting as the 'face of Atomi' for many of our users
• Collaborate with Customer Success and Sales teams to contribute to product training courses/collateral and product documentation
• Provide general admin and user support to the broader Sales and Customer Experience teams
• Work closely with our Leadership, Sales, Customer Success teams to drive continuous awareness, engagement and process improvement
• Identify Atomi knowledge and feature gaps (internally and externally) and share these with appropriate colleagues and teams
• Log and report on user issues, trends and feedback and ensure the right people are informed and brought along on the journey

Customer Support Specialist