Atmen

Customer Solutions Engineer

Atmen

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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Salary

💰 €40,000 - €90,000 per year

About the role

  • Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.
  • Own onboarding and implementation activities for a defined set of customers.
  • Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
  • Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
  • Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.
  • Support customers in uploading and structuring required operational and compliance-related data.
  • Validate customer data and platform configurations through testing and quality checks.
  • Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer.
  • Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
  • Document and report bugs clearly and consistently to the product & engineering teams.
  • Track issues to resolution, ensuring transparent communication with customers.
  • Provide structured product feedback based on real customer delivery experience.
  • Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
  • Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.

Requirements

  • 3+ years of professional experience in a relevant role such as: ◦ B2B SaaS Implementation ◦ Technical Consultant ◦ Customer Delivery Manager ◦ Technical Customer Success Manager ◦ Solutions Engineer / Architect ◦ Frontend Software Engineer
  • Hands-on experience implementing a B2B SaaS product, including onboarding customers and driving adoption.
  • Strong client-facing skills and proven ability to manage stakeholders in a structured, professional way.
  • Strong ability to work with data: understanding what is required, spotting gaps, validating quality, and supporting customers through data preparation.
  • Structured problem-solving mindset: you enjoy investigating issues and driving resolution.
  • Strong ownership and accountability: you can be trusted to manage customer communication and follow-ups.
  • Excellent written and spoken English, with the ability to explain complex topics clearly.
Benefits
  • Impact: as one of the first employees of the company, shape the Atmen culture and product and support our mission to decarbonise our industry by revolutionizing the way green certification takes place.
  • Hybrid work and central Munich offices: work from the office and from home.
  • Opportunity: be part of and shape a fast-growing business and a team of caring achievers.
  • Cutting-edge tech: Work on exciting challenges in automation, AI, and compliance tech.
  • "Well Pass" as an employee benefit - giving you unlimited access to most fitness centres.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS ImplementationData ValidationPlatform ConfigurationQuality ChecksOnboardingProcess AdoptionIssue TrackingCustomer Data StructuringTechnical ConsultingFrontend Software Engineering
Soft Skills
Client-facing SkillsStakeholder ManagementStructured Problem-solvingOwnershipAccountabilityCommunicationInvestigative SkillsCustomer SuccessCollaborationFeedback Provision