Atmen

Solutions Engineer

• Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.
• Own onboarding and implementation activities for a defined set of customers.
• Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
• Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
• Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.
• Support customers in uploading and structuring required operational and compliance-related data.
• Validate customer data and platform configurations through testing and quality checks.
• Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer.
• Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
• Document and report bugs clearly and consistently to the product & engineering teams.
• Track issues to resolution, ensuring transparent communication with customers.
• Provide structured product feedback based on real customer delivery experience.
• Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
• Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.

Customer Solutions Engineer

• Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.
• Own onboarding and implementation activities for a defined set of customers.
• Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
• Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
• Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.
• Support customers in uploading and structuring required operational and compliance-related data.
• Validate customer data and platform configurations through testing and quality checks.
• Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
• Document and report bugs clearly and consistently to the product & engineering teams.
• Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
• Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.