Atlean World

Customer Support Agent, Catalan

Atlean World

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • Supporting B2B clients in Catalan and English via phone, email, and chat
  • Troubleshooting issues and guiding clients with tailored solutions
  • Verifying account information and following compliance guidelines
  • Delivering every interaction with empathy, professionalism, and excellence

Requirements

  • Fluency in Catalan and English (written and spoken)
  • Be living in Portugal
  • Strong communication skills and a genuine desire to help customers
  • Organized, detail-oriented, and eager to learn
  • Customer support experience is a plus, but not required
Benefits
  • Modern office environment with all the tools you need to succeed
  • Comprehensive training and ongoing support to help you grow from day one
  • Work in a multicultural team, with colleagues from across the globe
  • The unique chance to use your Catalan skills daily, making you a rare and valued asset
  • Team activities and a supportive culture that make coming to the office enjoyable
  • Relocation package included
  • Your flight is on us – we’ll get you safely to Portugal
  • Warm welcome at the airport and help to settle in
  • Comfortable accommodation in shared apartments
  • Free Portuguese lessons to get you speaking like a local
  • Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsempathyprofessionalismexcellenceorganizeddetail-orientedeager to learngenuine desire to help customers