
Customer Support Agent, Catalan
Atlean World
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Supporting B2B clients in Catalan and English via phone, email, and chat
- Troubleshooting issues and guiding clients with tailored solutions
- Verifying account information and following compliance guidelines
- Delivering every interaction with empathy, professionalism, and excellence
Requirements
- Fluency in Catalan and English (written and spoken)
- Be living in Portugal
- Strong communication skills and a genuine desire to help customers
- Organized, detail-oriented, and eager to learn
- Customer support experience is a plus, but not required
Benefits
- Modern office environment with all the tools you need to succeed
- Comprehensive training and ongoing support to help you grow from day one
- Work in a multicultural team, with colleagues from across the globe
- The unique chance to use your Catalan skills daily, making you a rare and valued asset
- Team activities and a supportive culture that make coming to the office enjoyable
- Relocation package included
- Your flight is on us – we’ll get you safely to Portugal
- Warm welcome at the airport and help to settle in
- Comfortable accommodation in shared apartments
- Free Portuguese lessons to get you speaking like a local
- Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsempathyprofessionalismexcellenceorganizeddetail-orientedeager to learngenuine desire to help customers