Junior Helpdesk Support – Power Apps
Atlas Technologies
full-time
Posted on:
Location Type: Office
Location: Alexandria • Virginia • United States
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Job Level
Tech Stack
About the role
- Provide Level 1 support for Power Apps and Power Automate solutions
- Respond to user inquiries, incidents, and service requests related to Power Platform applications
- Perform basic troubleshooting, configuration checks, and issue resolution
- Escalate complex technical issues to Power Apps Developers or system administrators
- Assist with user onboarding, access requests, and permission management
- Support application testing, deployments, and minor updates
- Monitor app performance and workflow failures and report issues
- Maintain helpdesk tickets, support documentation, and knowledge base articles
- Communicate clearly with end users regarding issue status and resolution
- Follow IT service management (ITSM) processes and security policies
Requirements
- Must be a United States Citizen.
- Must possess and maintain a Department of Defense (DoD) Secret Level Security Clearance.
- Basic knowledge of Microsoft Power Apps and Power Automate
- Familiarity with Microsoft 365 (SharePoint, Teams, Outlook)
- Understanding of helpdesk or IT support processes
- Strong customer service and communication skills
- Ability to troubleshoot issues logically and methodically
- Willingness to learn Power Platform development concepts
- Good documentation and organizational skills
- Prior experience in IT Helpdesk or Application Support
- Exposure to Dataverse or SharePoint lists
- Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
- Microsoft Power Platform or Microsoft 365 certification (PL-900, MS-900)
- Basic understanding of low-code/no-code application concepts
- Certificate, Associates, or Bachelors degree in Information Technology or related field OR equivalent practical experience
- 02 years of experience in IT support or application support roles
Benefits
- Competitive salary
- Generous benefits package
- Opportunity to make a positive impact in your own community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Power AppsMicrosoft Power Automatetroubleshootingconfiguration checksapplication testingissue resolutionlow-code/no-code application conceptsDataverseSharePoint listsIT support processes
Soft Skills
customer servicecommunication skillslogical troubleshootingorganizational skillsdocumentation skillswillingness to learnproblem-solvinginterpersonal skillsattention to detailuser onboarding
Certifications
Department of Defense (DoD) Secret Level Security ClearanceMicrosoft Power Platform certification (PL-900)Microsoft 365 certification (MS-900)Associates degree in Information TechnologyBachelors degree in Information Technology