ATLAS ANALYTICS

Entrepreneur in Residence – Head of Operations

ATLAS ANALYTICS

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Job Level

Lead

About the role

  • Own operational excellence — deliver all client workflows on-time, on-budget, hitting or exceeding quality, efficiency, and margin KPIs.
  • Lead & hold the Ops team accountable — execute ICP-driven workflows with precision, coach for ownership/speed/clarity, deliver quarterly Rocks.
  • Design, document & evolve core playbooks — data sourcing, enrichment, setup, QA; keep them short, current, 100% followed, and improved with best practices/AI.
  • Execute seamless handoffs — receive briefs from CSM, source/enrich accurately, pass clean data to Growth (SalesOS, Airtable, etc.) with zero integrity loss.
  • Drive innovation & team education — keep the team ahead on tools, data sources, AI trends; run proactive experiments to solve challenges.
  • Monitor & improve health metrics — SLAs, error rates, margin contribution, capacity; surface risks early with clear solutions.
  • Act as builder — strengthen Ops as a true profit center, living playbooks > chaos and outcomes > activity every day.

Requirements

  • Proven ops leader — 4+ years managing delivery teams in fast-paced environments (agency, SaaS ops, lead-gen strongly preferred).
  • Simplifier & process builder — expert at turning complexity into short, followed playbooks; hands-on with no-code/AI automation (Airtable, Make, Zapier, Clay, LLM prompts).
  • Metrics & profit obsessed — analytical thinker who tracks throughput, SLA risk, enrichment yield, bounce/error rates, margin contribution like a P&L.
  • Decisive executor — calm under pressure, proactive on risks, hands-on to unblock, then systemize fixes.
  • Innovative coach — curious about data/AI trends, experiments fast, educates team, drives creative problem-solving.
  • Clear communicator — plain language, sets high standards, aligns cross-functionally (CSM/Growth).
  • Fluent English essential; other languages a plus.
Benefits
  • Competitive base + monthly performance bonus tied to key outputs (SLAs, margin contribution, efficiency gains — details during process).
  • Remote setup stipend, paid learning resources, ATLAS Academy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
no-code automationAI automationdata sourcingdata enrichmentquality assurancemetrics analysisprocess buildingthroughput trackingSLA managementmargin contribution analysis
Soft Skills
leadershipaccountabilityanalytical thinkingdecisivenessproactive problem-solvinginnovationcoachingcommunicationcuriosityteam education