atlantis dx

Zendesk Consultant

atlantis dx

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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About the role

  • You guide our clients through all phases of a project — from concept and implementation to a successful go-live
  • You capture client requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization
  • In a technologically advanced environment you contribute your expertise and actively drive innovative topics such as the introduction of AI agents
  • You are responsible for project management of our Zendesk projects — from planning to successful delivery
  • With your commitment you help shape and improve the customer experience for our clients
  • Together with cross-functional teams you develop sophisticated CX strategies that support the long-term success of our clients

Requirements

  • You see customer service as a central lever for a holistic customer experience
  • You are familiar with agile methods and are motivated to tackle complex requirements and deliver in challenging projects
  • You have no problem taking on responsibility, even beyond your immediate duties
  • You are well versed in Zendesk or other CX tools and have administered them and/or delivered projects using them
  • You may already have set up initial AI agents and/or chatbots
  • You bring an understanding of IT contexts and processes
  • Communication is one of your strengths and you remain composed even when facing challenges
  • You speak fluent German.
Benefits
  • Flexible working hours with core hours
  • 2 days of home office per week
  • Regular team events, afterwork gatherings and sports activities
  • Team lounge with TV, PlayStation, foosball, table tennis and darts
  • Sports offers across Germany via “Urban Sports”
  • Many employee discounts via “corporate benefits”
  • Additional health insurance through Barmenia
  • Paid Social Day per year for volunteer activities
  • … and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAI agentschatbotscustomer experience (CX) strategiesagile methodsZendesk
Soft Skills
communicationresponsibilityproblem-solvingcollaborationcustomer service orientation