Platform Solutions Engineer II
Atlantic Union Bank
full-time
Posted on:
Location Type: Remote
Location: Maryland • North Carolina • United States
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Salary
💰 $90,179 - $150,557 per year
About the role
- Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications
- Handle needs assessments and cost/benefit analysis to align the technology of the company with their business strategies
- Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades
- Work with vendors to ensure the system solution satisfies the business requirements
- Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
- Act as technical focal point for the business in the presentation of the new system/application
- Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes
- Develop and maintain design documentation (data flow diagrams, workflows)
- Provide systems analysis expertise focusing on gap identification
- Improve systems and operational workflows by studying current practices and designing modifications/enhancements
- Help identify control points in new systems designs and workflows
- Review and analyze the effectiveness and efficiency of existing systems
- Provide ongoing support structure before production readiness
Requirements
- College diploma or university degree in business administration, computer science, engineering, or management information systems or equivalent work experience
- Minimum of 10+ years related work experience
- Strong IT background with an understanding of banking operations, products, processes and procedures
- Excellent analytical and creative problem-solving skills
- Excellent written and oral communication skills
- Ability to conduct research into systems issues and products as required
- Ability to communicate ideas in both technical and user-friendly language
- Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment and work through workflow analysis
- Experience working in a team-oriented, collaborative and customer-centric environment.
- Familiarity with corporate security policies and managing user access/profiles
Benefits
- Comprehensive benefits package
- Eligible to participate in incentive compensation plan or profit sharing bonus program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Relationship Managementsystems analysisdata flow diagramsworkflowsgap identificationbusiness requirements analysiscost/benefit analysissystem designtechnical requirements translationoperational workflow improvement
Soft Skills
analytical skillsproblem-solving skillswritten communicationoral communicationcritical thinkingself-motivationtask prioritizationcollaborationcustomer-centric approachhigh-pressure task execution
Certifications
college diplomauniversity degree in business administrationuniversity degree in computer scienceuniversity degree in engineeringuniversity degree in management information systems