Manager – Commercial Support
Atlantic Union Bank
full-time
Posted on:
Location Type: Hybrid
Location: Fairfax • Virginia • United States
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Salary
💰 $86,462 - $144,350 per year
About the role
- Manages a team of Relationship Specialists who perform a variety of commercial banking support activities
- Responsible for sustainable hiring practices, training, coaching, and developing direct reports
- Accountable for Relationship Specialists’ compliance with federal and state regulations
- Assists in all efforts to correct and improve compliance through remediation
- Acts as a liaison with other areas of the bank
- Hires, onboards, manages, trains, coaches, mentors, and develops new and existing Wholesale Relationship Specialists
- Coordinates and prioritizes the Relationship Specialists’ pipeline assignments
- Manages and responds to daily incoming client requests, inquiries, and escalated issues
- Logs and resolves customer complaints and dissatisfactions
- Extracts, formats, organizes, and distributes departmental reports
- Performs data validation and analysis of team metrics and manages related coaching opportunities
- Executes and adheres to all federal and state regulations governing bank operations
- Serves as final reviewer and approver of customized/complex loan packages
- Maintains superior working knowledge of the Bank’s Treasury Management products and services
- Maintains exceptional working knowledge of specialized loans
- Completes all assigned training and confirms direct reports complete training
Requirements
- High school diploma or equivalent required
- Seven plus years commercial or retail banking or industry related experience required
- Three plus years of commercial and/or commercial real estate loan and deposit experience required
- Management and mentorship experience preferred
- Exceptional customer service and problem-solving proficiency
- Superior time management
- Excellent written, oral, and interpersonal communication
- Very organized, detail oriented, and quality focused
- Ability to prioritize and manage multiple priorities
- Flexible, able to adapt to change
- Ability to work independently as well as within a team environment
- Exemplary analytical skills
- First-rate computer skills relevant to the Microsoft 365 Suite
- Expert proficiency in commercial loan documentation, including specialized loans
- Advanced working knowledge of business deposit accounts
- Working knowledge of banking software programs
- Experience with Construction Management software, bank loan documentation software, loan origination software, customer relationship management programs, Core bank applications, and Q2-online banking platform preferred.
Benefits
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial bankingloan documentationspecialized loansbusiness deposit accountsdata validationdata analysiscustomer serviceproblem-solvingtime managementanalytical skills
Soft Skills
management experiencementorshipcommunicationorganizational skillsdetail orientedquality focusedflexibilityindependenceteamworkprioritization