Atlantic Union Bank

Corporate Intern, Customer Experience

Atlantic Union Bank

part-time

Posted on:

Location Type: Hybrid

Location: Glen Allen • Virginia • United States

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Salary

💰 $20 per hour

Job Level

Entry Level

About the role

  • Supports Atlantic Union Bank’s Customer Experience (CX) team by assisting with data analysis, process improvement, reporting, and communications.
  • Provides QA/QC support for the Office of the President, helping compile, summarize, and validate QA/QC results.
  • Runs routine and ad hoc Complaint Management reports; identifies trends, summarizes findings, and prepares items for CX review.
  • Reviews customer survey responses to identify actionable opportunities for process, service, or communication improvement.
  • Enters actionable survey follow-ups into the appropriate system(s) and assigns items to managers when appropriate.
  • Assists with complaint management case clean-up activities, including monetary credit reviews, tag corrections, and record accuracy updates.
  • Sends email notifications regarding past due cases and helps monitor completion status across departments.
  • Participates in BLE journey mapping and experience design sessions and projects.
  • Assists in identifying trends and insights; may partner with Business Intelligence or other teams as needed.
  • Supports the CX team with special projects, research, and additional operational tasks as assigned.

Requirements

  • Currently enrolled in a bachelor’s degree program, preferably with a focus in business, analytics, communications, customer experience, or related field.
  • Prior internship or part‑time experience in customer service, data analytics, or operational support is preferred but not required.
  • Strong customer‑centric mindset and a desire to improve experiences through data and insight.
  • Analytical thinker with the ability to identify patterns, correlations, and actionable findings.
  • Excellent written and verbal communication skills with the ability to clearly summarize information.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Demonstrated initiative and curiosity; motivated to take ownership of tasks and find solutions.
  • Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).
  • Ability to collaborate effectively with teammates across departments.
  • Experience with social media platforms such as Facebook, Twitter, Instagram, LinkedIn and Google.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess improvementreportingQA/QCcomplaint managementcustomer survey analysistrend identificationexperience designbusiness intelligenceoperational support
Soft Skills
customer-centric mindsetanalytical thinkingwritten communicationverbal communicationorganizational skillsattention to detailinitiativecuriositycollaborationproblem-solving