Atlantic Partners Asia

Data Analyst

• Support the Manager of Business Performance in project execution
• Develop and maintain BI solutions, creating insightful reports and dashboards
• Work closely with various departments to understand their data needs
• Establish and maintain robust data pipelines
• Assist in preparing and presenting periodic data summary reports
• Ensure data accuracy and integrity across all databases
• Support planning and forecasting processes by analyzing historical data
• Conduct internal BI reporting training

AI Engineer

• Design & build AI applications: deliver end‑to‑end LLM and ML solutions (chat/agent experiences, RAG pipelines, workflow automation), from discovery and data prep to deployment and monitoring.
• Develop task‑specific agents & copilots: create secure copilots for internal teams using Copilot Studio and integrate with business systems (e.g., Dynamics 365, SharePoint, Microsoft 365).
• Integrate with our AI data lake: implement retrieval, embeddings, vector indexing, and guardrails, ensuring high‑quality grounding for LLMs and auditable outputs.
• Productionize responsibly: apply MLOps/GenAIOps (experiment tracking, model registry, CI/CD, telemetry, model & prompt evaluation, rollback strategies) with cost, latency, and safety in mind.
• Security, risk & compliance: build with least‑privilege, data‑loss prevention, PII protection, and policy alignment (auditability, content filtering, red‑teaming).
• Cross‑functional collaboration: partner with onboarding, compliance, sales/CRM, and treasury to translate problems into deployable AI solutions with measurable outcomes.
• Engineering excellence: write clear design docs/RFCs, participate in design & code reviews, and contribute to shared components, templates, and internal best practices.

Client Services Representative

• Lead, mentor, and develop a team of client support representatives.
• Monitor team performance, provide regular feedback and conduct performance reviews.
• Foster a positive and collaborative team environment.
• Ensure timely and effective resolution of client inquiries and issues.
• Develop and implement support procedures and best practices to enhance client satisfaction.
• Handle escalated client concerns and provide solutions.
• Maintain high levels of client satisfaction through excellent service delivery.
• Develop and implement strategies to enhance the client support experience and achieve service excellence.
• Prepare and present regular reports on team performance, client satisfaction, and support metrics to senior management.
• Monitor and analyze support metrics to identify areas for improvement.
• Collaborate with other departments to resolve client issues and improve services.
• Regularly cross-check with the Provider Team and Payment Team to ensure client balances, and all other related process flows are accurate.
• Address discrepancies promptly and ensure accurate transaction processing.
• Train existing and new team members on company policies, procedures, and best practices.
• Identify training needs and provide ongoing development opportunities for the team.
• Stay updated on industry best practices and emerging trends to ensure the team is equipped with the latest tools and techniques.
• Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.
• Lead initiatives to improve support processes and client experiences.
• Prepare and provide regular reports on work progress, including metrics and KPIs.

Client Support Manager

Manager

• Establish and run service management capabilities end-to-end—owning incident, problem, change, service request, and knowledge management.
• Partner closely with application vendors and internal teams to keep services stable, including integrations to Dynamics 365 and Microsoft 365.
• Follow ITIL principles today and run a formal weekly change cadence.
• Run ITIL processes across Incident, Problem, Change, Request, and Knowledge; define SLAs/SLOs and drive MTTA/MTTR improvements.
• Own change governance (CAB/weekly change forum), release calendar, and service readiness for go-lives/maintenance.
• Coordinate with vendors to progress tickets/UAT/production releases and track KPIs to closure.
• Service reliability for core platforms: Microsoft 365, SharePoint, Dynamics 365 CRM and trading systems.
• Major incident & problem facilitation; root-cause, post-incident reviews, and preventative actions.
• Provide excellent IT Service reporting for Technology & LT stakeholders.

IT Service Delivery Manager

Operations

• Lead the full cycle of client onboarding, from initial contact to successful implementation and integration of services.
• Develop and tailor onboarding processes and plans for individual clients, considering their unique needs, risk profiles, and business goals.
• Manage the timeline and ensure all onboarding tasks are completed on time, including setting up client accounts, completing necessary documentation, performing KYC (Know Your Customer) checks, and managing the technical integration with the company's systems.
• Ensure all client onboarding processes adhere to relevant financial regulations (e.g., KYC, AML, FATCA), data privacy laws (GDPR, CCPA), and industry standards.
• Conduct thorough compliance checks, including document verification, risk assessment, and security screening.
• Prepare and maintain all onboarding documentation for auditing purposes.
• Work closely with sales, product, legal, compliance, and IT teams to ensure the smooth transition from the sales process to onboarding.
• Serve as the main point of contact for clients during onboarding, providing them with clear instructions and guidance.
• Collaborate with client-facing teams (e.g., account managers) to align on client goals, expectations, and key performance indicators (KPIs).
• Continuously analyze and improve onboarding workflows to enhance operational efficiency and reduce client onboarding time.
• Track key metrics such as onboarding cycle time, client satisfaction, and compliance accuracy.
• Provide training and guidance to the operations team to enhance their understanding of transaction monitoring techniques and regulatory compliance.
• Oversee and optimize the use of onboarding software and tools, ensuring they are up to date and aligned with the company’s needs.
• Ensure clients are satisfied with the onboarding process and their overall experience with the company.
• Act as an escalation point, working to resolve issues quickly and maintain a positive client relationship.

Manager of Operations – Onboarding

• Proactively identify simple fiat currencies & remittance/payments opportunities.
• Proactively identify new growth opportunities within existing clients.
• Manage payment service providers to maximize revenue opportunities.
• Seek assistance from Sales team members when strategic opportunities are identified.
• Accurate administration of VTS Clients.
• Collaborate and communicate clearly with cross-functional teams, including sales, legal, and technical departments, to ensure continuity of service.
• Provide daily transaction and balances reports to clients and to partners.
• Responsible for maintaining strong client relationships, addressing inquiries, and resolving complex payment issues promptly and professionally.
• Document and maintain accurate Datasoft records of clients’ trade, interactions, and issues.
• Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.
• Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
• Perform any other related lawful duties that may be given by the Management from time to time.

Client Support Executive

Application Engineer

• Provide application support for critical business systems across production and staging environments, ensuring high availability and reliability.
• Troubleshoot, diagnose, and resolve complex application issues, minimizing impact and disruption to business operations.
• Monitor system performance, analyze log files, and track service availability using industry-standard tools and methodologies.
• Actively participate in incident, problem, and change management processes in alignment with ITIL best practices to maintain service quality and compliance.
• Collaborate effectively with business users, development teams, and third-party vendors to ensure seamless service delivery and issue resolution.
• Appropriately escalate issues and work collaboratively across teams to resolve incidents in a timely and efficient manner.
• Contribute to the creation and ongoing maintenance of internal documentation, runbooks, and knowledge base articles to support operational efficiency and facilitate knowledge sharing.
• Drive continuous service improvement by identifying recurring issues, analyzing root causes, and proposing automation or process enhancements to reduce incident volume and improve system stability.
• Assist in business case development, impact assessments, and change management activities.
• Perform any other related lawful duties that may be given by the Management from time to time.

Application Support Engineer

• Manage & monitor client and bank balances.
• Fund client’s wallets with incoming funds.
• Reconciliation of bank and client balances.
• Liaise with client support and sales team to identify incoming funds.
• Prepare payment requests to banks, and understand the different requirements of each bank.
• Daily reporting of transactions.
• Ensure strict compliance with financial regulations, internal policies, and industry standards.
• Maintain meticulous and accurate records on Datasoft middle office activities.
• Maintain meticulous and accurate records on client wire templates.
• Conduct regular audits to verify the precision of financial records and payment data.
• Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.
• Perform any other related lawful duties that may be given by the Management from time to time.

Executive of Operations – Banking

• Know-Your-Client (KYC): Conduct client and partner onboarding, collecting required KYC’s documentation and information for due diligence purposes.
• Compliance Adherence: Collaborate with compliance teams to ensure that all onboarding processes adhere to industry regulations and standards.
• Process Integration: Manage the integration of payment services for clients and provide guidance throughout the setup process.
• Point of Contact: Serve as a primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Document and Data Management: Maintain and update onboarding documentation and checklists, ensuring accuracy and completeness.
• Process Monitoring: Continuously monitor and optimize onboarding processes to enhance efficiency and client satisfaction.
• Team Collaboration: Collaborate with cross-functional teams, including sales, legal, and technical departments, to ensure seamless onboarding.
• Market Research and Analysis: Stay informed about industry trends, regulations, and best practices to incorporate into onboarding procedures.
• Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
• Team Development: Assist in training and onboarding new team members and providing ongoing support.
• Others: Perform any other related lawful duties that may be given by the Management from time to time.