athenahealth

Manager

• Join athenahealth as a Talent & Culture Senior Manager, a strategic role focused on the strategies and programs to attract, retain and develop exceptional talent across the organization
• Design and lead programs that strengthen talent development, performance management and organizational transformation practices
• Prepare athenahealth for the future through data-informed talent strategies
• Collaborate closely with HR centers of excellence and business partners to implement initiatives that drive meaningful organizational impact
• Lead initiatives that enhance talent identification, retention and growth
• Design solutions that address current skill gaps and anticipate future workforce needs
• Partner with business leaders to influence and support organizational change through strategic planning, impact assessment, and stakeholder engagement
• Monitor industry trends and best practices to ensure athenahealth remains competitive in talent management and AI utilization
• Support diversity, equity, and inclusion efforts through talent and culture initiatives.

Senior Manager, Talent and Culture

Business Operations

• Partner with Customer Success leadership to support business planning, execution, and performance management.
• Develop and maintain recurring KPI reporting, dashboards, and business review materials.
• Build capacity models and analyze trends to support workforce and operating decisions.
• Support annual planning processes, including goal setting, forecasting inputs, and prioritization.
• Create and maintain dashboards in tools such as Tableau, Salesforce, or Power BI.
• Analyze business performance data and translate findings into clear recommendations for leaders.
• Support strategic initiatives by coordinating deliverables, tracking progress, and surfacing risks or dependencies.
• Prepare executive-facing materials that summarize performance, insights, and action items.
• Collaborate with cross-functional partners to resolve operational issues and align on next steps.
• Apply AI tools thoughtfully to streamline reporting, improve analysis, evaluate new capabilities, and help others use them effectively when appropriate.

Senior Business Operations Associate

Actuary

• Design and maintain actuarial models to forecast healthcare utilization across the payer landscape (Medicare, Medicaid, Commercial, etc.)
• Analyze historical and emerging trends in healthcare delivery, utilization, and cost drivers
• Quantify and communicate drivers of variance to financial plans by specialty and payers
• Project revenue as a function of healthcare utilization, integrating actuarial standards and external trend information
• Inform quarterly and annual financial forecasts with actuarially sound inputs
• Evaluate the impact of legislative, regulatory, and market changes on revenue and utilization
• Conduct studies to identify early signs of adverse trends or opportunities for improvement
• Present findings and actionable recommendations to executive leadership and cross-functional teams
• Lead actuarial analysis of market trends, competitor strategies, and payer landscape changes
• Build, improve, and document models used for financial forecasting
• Enhance predictive analytics and proprietary algorithms to optimize outcomes
• Collaborate with market leadership, clinical operations, IT, and finance teams to align analytics with business needs

Manager, Actuarial Analytics

Communications

• Serve as the primary communications partner to the Chief Product & Operations Officer
• Build and run an integrated annual communications plan for the Product & Operations organization
• Identify and develop media-ready story angles tied to product innovation and operational excellence
• Develop and execute the Chief Product & Operations Officer’s external visibility strategy
• Ensure message accuracy and appropriate substantiation across all Product & Operations communications
• Proactively connect dots across Integrated Communications and Marketing
• Travel required up to 20% annually

Director, Integrated Communications

Product Designer

• Support the sales cycle by engaging directly with prospects across organizational levels to understand goals and recommend aligned solution strategies.
• Develop solution approaches that adapt athenahealth workflows and services to meet unique customer needs.
• Prepare and deliver presentations and collateral such as whitepapers that clearly communicate solution capabilities and value.
• Lead due diligence to define minimum business requirements related to information management, patient engagement, and financial and operational workflows.
• Manage the transition from Sales to Onboarding and Customer Success for assigned engagements.
• Develop professional proposals in partnership with Sales Executives, Account Executives, Solution Consultants, and other stakeholders.
• Build market intelligence to inform solution positioning and support strategic sales opportunities.
• Guide the creation and review of ROI models, workflow analyses, and solution recommendations.
• Support team adoption of emerging AI capabilities.
• Thoughtfully and responsibly evaluate and integrate AI tools and AI outputs into internal and external workflows such as strategic analyses, proposal development, and deliverables.
• Travel required up to 50% annually.

Solution Design Manager

Sales Development Rep

• Engage prospective clients through phone, email, and online outreach to introduce athenahealth’s solutions.
• Develop effective outreach strategies by collaborating with Sales Executives, Marketing, and other internal partners.
• Establish initial relationships with prospects to understand needs, qualify opportunities, and transition them to Sales Executives.
• Maintain accurate records of activities, interactions, and opportunity details in Salesforce.
• Use AI‑enabled tools to enhance research, personalize outreach, and improve productivity while learning new AI capabilities as they emerge.

Senior Manager, Talent and Culture

Senior Business Operations Associate

Manager, Actuarial Analytics

Director, Integrated Communications

Solution Design Manager

Sales Development Representative