Translate quantitative and qualitative data into clear insight packages that shape decision options, recommended actions, and projected business or customer impacts.
Synthesize NPS, operational metrics, and external benchmarks to identify trends, risks, and emerging opportunities in care experience and performance.
Lead program management for cross-functional initiatives tied to care performance, sentiment, and readiness assessments.
Track initiatives, milestones, and outcomes; coordinate owners and follow up on leadership reviews and external assessments.
Partner with Analytics, Data, and Product teams to design and enhance NPS and performance dashboards.
Define and maintain KPI frameworks, ensure data quality, and surface performance drivers and variances.
Enable stakeholder adoption of dashboards by teaching usage, interpretation, and signal-to-action translation.
Develop analyses and materials for strategic retreats, leadership roadshows, and executive forums.
Create multiyear performance views, scenario analyses, and briefing materials to support planning and executive decision-making.

Requirements

Bachelor’s degree in business, analytics, economics, healthcare administration, or a related field; advanced degree preferred but not required.
6+ years of experience in analytics, strategy, consulting, or business operations, preferably in healthcare or SaaS.
Demonstrated experience producing executive-level insight decks, dashboards, and recommendations that drive decisions.
Experience managing cross functional initiatives and influencing stakeholders without direct authority.
Strong analytical and storytelling skills with the ability to translate complex data into clear, concise narratives for executive audiences.
Proficiency with data visualization and BI tools (e.g., Tableau, Power BI, Looker) and comfort working with large datasets.
Familiarity with NPS, customer experience metrics, and performance measurement frameworks.
Excellent program management, organization, and stakeholder management skills.
Strong written and verbal communication skills, including experience developing executive-ready presentations.

Benefits

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility for better work-life balance
Events throughout the year, including book clubs, external speakers, and hackathons

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprogram managementKPI frameworksdata qualityperformance measurementdata visualizationstorytellingexecutive-level presentationsscenario analysisquantitative analysis

Soft Skills

analytical skillsstakeholder managementorganizational skillscommunication skillsinfluencing skillsnarrative developmentcross-functional collaborationteachingstrategic thinkingdecision-making