Client Support Analyst
athenahealth
full-time
Posted on:
Location Type: Remote
Location: Arizona • Maine • United States
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About the role
- Provide high-level support to end users via phone and email
- Become an expert in the athenaOne application
- Resolve client inquiries quickly and accurately
- Collaborate with cross-functional teams for service improvement
- Manage multiple communication channels simultaneously
- Develop deep product knowledge of athenaOne
- Diagnose complex software issues and deliver clear solutions
Requirements
- High school diploma or GED
- 3-4 years of professional business experience
- Exceptional customer service skills
- Strong multitasking ability
- Hardware and Software troubleshooting experience
- Proven teaching ability
- Ability to multitask in a demanding environment
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Stock options
- Equipment allowances
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware troubleshootingsoftware troubleshooting
Soft skills
customer servicemultitaskingteachingcollaborationcommunication
Certifications
high school diplomaGED