athenahealth

Director, Onboarding – Enterprise

athenahealth

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $147,000 - $249,000 per year

Job Level

Lead

Tech Stack

Swift

About the role

  • Lead and mentor a team of Onboarding Success Managers to ensure the successful execution of multiple customer implementation projects, while driving accountability for consistency and quality.
  • Oversee the end-to-end implementation process, including project scope, timeline achievement.
  • Develop, articulate, and execute a clear strategy for the Customer Onboarding team, in alignment with the company’s overall business goals.
  • Proactively track key performance indicators to assess team efficiency and effectiveness of implementations.
  • Identify and address skill gaps and provide professional development to enhance team performance.
  • Act as primary escalation point for implementation issues, ensuring that customers receive best-in-class service.
  • Support growth initiatives and add-on services and solutions for existing athenaOne customers.
  • Partner with Sales, Customer Success Management, and Product to deliver an exceptional and consistent customer experience.
  • Anticipate and mitigate risks to clients within your book of business.

Requirements

  • Bachelor's Degree needed and relevant
  • Advanced Degree strongly preferred
  • Experience leading large-scale teams implementing healthcare and/or revenue cycle management SaaS software or technology solutions
  • 7+ years of experience working with SaaS, strongly preferred
  • Minimum 7 years of direct people management within a Customer Success or Operations division; experience leading indirect reports
  • Experience leading the execution of strategic initiative work with a focus on change management and performance outcomes
  • Demonstrated ability to lead a team of cross-functional, cross-organization teams accountable toward a common set of goals
  • Proven track record of using data to drive swift decision making and execution within a collaborative environment
  • Mastery of Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and OneNote.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
  • Professional development opportunities
  • Tuition assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaShealthcare technology solutionsrevenue cycle managementchange managementperformance outcomesdata-driven decision makingproject management
Soft skills
leadershipmentoringaccountabilitystrategic thinkingcollaborationproblem-solving