Customer Care Specialist – Entry Level
Athena Home Loans
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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Job Level
About the role
- Connect and provide exceptional levels of service to Athena customers by phone, SMS and email
- Assist customers with general loan application queries and document submissions
- Learn how home loans work and different lending products
- Resolve customer matters and escalate complex matters
- Be the voice of customers internally and champion ideas to make our products and processes even better
Requirements
- You are a motivated individual, either have finished or currently in your final year of studies at university/TAFE in either a finance, business or similar degree
- You have a keen interest in the financial services sector
- You have excellent written, oral and interpersonal communication skills
Benefits
- Full training & mentorship
- Career growth & opportunity
- Flexible and casual working environment
- Ability to work from home
- Wellbeing program to support your physical, mental, social and financial health
- Perks program with access to discounts to everyday expenses
- Fantastic team culture with monthly event
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillsinterpersonal skillsproblem-solvingmotivation