Athena

Manager

• Own forecasting, workforce planning, and capacity modeling across the full DX function (Executive Coaching, Delegation Training, Onboarding, and Client Support)
• Partner with Sales, Finance, and broader Member Experience leadership to align resource planning with growth targets
• Proactively identify risks and bottlenecks in the member journey and implement resourcing solutions
• Drive consistent, high-quality delivery of onboarding and other DX services, ensuring seamless client experiences
• Establish and refine SOPs, playbooks, and QA frameworks across DX functions
• Use data and frontline insights to optimize workflows and remove sources of friction for members and analysts
• Lead discovery and deployment of automation and tooling solutions that streamline workflows across the DX function
• Collaborate with Product/Tech to test, refine, and scale tech-enabled processes
• Ensure DX teams are equipped with systems that drive efficiency, visibility, and client outcomes
• Manage and develop Onboarding Team Leads (with scope to expand across DX functions)
• Foster a culture of coaching, ownership, and continuous improvement
• Lead structured routines to track KPIs, pipeline health, and performance across teams
• Represent the DX function in cross-functional leadership forums, bringing insights from across the member journey
• Act as the primary DX liaison with Sales, Billings, Product/Tech, and Member Support to align on capacity, tooling, and delivery priorities
• Drive strategic influence by representing DX needs and opportunities in senior leadership forums, ensuring that planning and decision-making reflects client experience priorities
• Ensure company-wide visibility into DX insights and metrics, translating onboarding, coaching, training, and support data into clear narratives that inform business strategy
• Partner with analytics, product, and operations teams to integrate DX performance metrics into Athena’s broader dashboards, reporting systems, and OKRs

Manager, Delegation Experience Planning – Delivery

Performance Marketing

• Own and operate all paid acquisition channels (Meta, Google, LinkedIn, emerging channels, etc.) with full accountability for performance and budget.
• Set the roadmap for channel mix, creative strategy, and spend allocation based on performance goals and business priorities.
• Recruit and lead a high-performance team of media buyers, agency partners, and channel specialists as we scale.
• Partner with in-house and freelance designers and copywriters to develop high-performing ad creative tailored to channel and audience.
• Monitor channel performance, cohort quality, and funnel metrics using tools like HubSpot, GA4, and other data tools.
• Run structured, ongoing experiments across platforms, audiences, copy, and landing pages to increase quality lead velocity and LTV/CAC.
• Work closely with the Marketing, RevOps, CRO, Lifecycle, Data and Sales teams to ensure tight handoffs, shared visibility, and feedback loops across the funnel.

Senior Manager, Performance Marketing

Onboarding Specialist

• Manage and develop a team of Onboarding Operations Team Leads
• Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development
• Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs
• Own the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams
• Build and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams
• Drive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks
• Act as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders

Manager, Delegation Experience Planning – Delivery

Senior Manager, Performance Marketing

Client Onboarding Operations Manager