Consultant

• Responsible for promoting the Apex portfolio to industries, distributors and prospects to generate leads, increase revenue and support the homologation of ATG products in manufacturing companies.
• Perform homologation tests of Apex tools at customer and prospect sites.
• Conduct scheduled visits to demonstrate the ATG portfolio, perform homologations and deliver training.
• Participate in activities, events and campaigns at customer sites, manufacturing companies, distributors, resellers, wholesalers and retailers, identifying opportunities to increase sales.
• Report to internal teams any issues identified at end customers related to the tools, such as requests for new products (Voice of Customer), technical problems, compliance with standards and cases of misuse.
• Support the Quality, Technical Support, Sales, Marketing and Trade Marketing teams with their requests.

Consultor de Aplicação Pleno

Customer Support

• Monitor, analyze, and report Customer Service KPIs (OTD, Fill Rate, Past Due), proposing actions to improve company performance;
• Identify continuous improvement opportunities in service processes, implementing solutions that increase operational efficiency;
• Develop and automate reports in Excel, Power BI, and other analytics tools;
• Create and maintain VBA macros to streamline repetitive tasks;
• Support the service team with data and insights that promote a consistent, high-quality customer experience;
• Participate in projects focused on digital transformation of the Customer Service area;
• Collaborate with internal teams (sales, logistics, finance, planning, etc.) to ensure continuous, high-quality service;
• Perform order book reviews with a focus on invoicing/revenue.

Consultor de Aplicação Pleno

Mid-level Customer Service Analyst – Data & Process Focus