Customer Support

• Monitor, analyze, and report Customer Service KPIs (OTD, Fill Rate, Past Due), proposing actions to improve company performance;
• Identify continuous improvement opportunities in service processes, implementing solutions that increase operational efficiency;
• Develop and automate reports in Excel, Power BI, and other analytics tools;
• Create and maintain VBA macros to streamline repetitive tasks;
• Support the service team with data and insights that promote a consistent, high-quality customer experience;
• Participate in projects focused on digital transformation of the Customer Service area;
• Collaborate with internal teams (sales, logistics, finance, planning, etc.) to ensure continuous, high-quality service;
• Perform order book reviews with a focus on invoicing/revenue.

ATG

Mid-level Customer Service Analyst – Data & Process Focus