Customer Technical Support Specialist – Technology
Atento
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$1,621 per month
About the role
- Post-sales online support for customers with various questions about smartphones;
- Technical support, guidance, usage tips, configuration assistance, and escalation to other departments when necessary;
- The specialist must identify the customer's needs and provide practical, clear solutions according to product and/or service procedures;
- Each interaction may involve different types of customer-reported situations;
- Use systems to log interactions and record service actions.
Requirements
- Minimum age of 18;
- High school diploma or equivalent;
- Basic computer and typing skills;
- Good communication skills;
- Technical support experience is a plus;
- Availability to work remotely (home office);
- Residency in São Paulo;
- Availability to attend in-person training.
- **Requirements for Home Office**
- Internet with a minimum speed of 50 Mbps
Benefits
- Transportation allowance (commute);
- Meal and/or food vouchers;
- Life insurance;
- Funeral assistance;
- Childcare assistance / assistance for children with disabilities;
- Home office allowance;
- Product discounts;
- Dental care plan;
- Telemedicine;
- Discounts for gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportconfiguration assistancecustomer service procedureslogging interactionsrecording service actions
Soft Skills
communication skillsproblem-solvingcustomer needs identificationpractical solution provision
Certifications
high school diploma or equivalent