Back Office Analyst
ATCO Electric
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • Canada
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Tech Stack
About the role
- Analyze operational data and business processes to identify trends, inefficiencies, and opportunities for improvement.
- Demonstrate a willingness to take on unfamiliar or challenging tasks beyond one’s comfort zone to support team objectives and foster continuous growth.
- Participate in continuous process improvement reviews with the OFS & SMB Support team.
- Recommend and help implement process changes to enhance efficiency and service quality.
- Support documentation and maintenance of process manuals and service standards.
- Perform timely and accurate fulfillment of all retail Electricity & Natural Gas business processes.
- Assist in EBS operations and maintenance tasks under the direction of leadership or senior team members.
- Communicate with customers, distributors, and internal stakeholders to resolve complex or escalated support issues.
- Ensure adherence to information, security requirements and compliance with business processes, market regulations, and company terms & conditions.
- Participate in QA/testing activities for EBS-related projects, enhancements, and releases.
- Support incident management by creating and updating ITSM tickets for back-office IT-related issues.
- Assist with release management activities, including readiness reviews and deployment support.
- Contribute to project teams by providing analytical insights and supporting project deliverables.
- Provide informal guidance and mentorship to junior team members; assist with onboarding and training as needed.
- Share best practices and support knowledge transfer within the team.
- Help monitor team workflow and provide feedback to the supervisor on process or training gaps.
- Promote professionalism, customer service, and continuous improvement within the back-office team.
- Prepared to assist and deliver exceptional customer service if service levels require additional support.
Requirements
- Minimum, Undergraduate Bachelor degree
- 3-5 years’ experience in related field
- Strong interpersonal skills and a proven ability to engage with internal and external customers.
- Communication skills are critical. Both verbal and written communication skills will be essential in producing the results required for the role.
- Proven track record of high performance and career progression.
- An entrepreneurial spirit with a desire to create or build a business.
- Understanding of retail markets, specifically the Alberta Energy market an asset.
- Comfortable with job duties that will morph as the business grows and include “other duties as assigned”.
Benefits
- Competitive compensation, pension matching, and employee share options.
- Volunteering (during work hours) program and charitable donation matching.
- Hybrid work schedule , meeting-free Fridays, and Work from Anywhere August!
- Well-Being @ATCO Health & Wellness Program!
- Wellness and psychologist coverage up to $3000 per family
- Fertility Drugs & Treatment Benefits
- Gender-affirming coverage
- Adoption benefits
- Flexible public holidays
- Your birthday off
- So much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess improvementEBS operationsQA testingincident managementrelease managementdocumentationcustomer servicebusiness process fulfillmentanalytical insights
Soft Skills
interpersonal skillscommunication skillsmentorshipteam collaborationcustomer engagementprofessionalismcontinuous improvementfeedback provisionadaptabilityentrepreneurial spirit
Certifications
Undergraduate Bachelor degree