Ataraxis AI

Customer Support

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web.
• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication.
• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and timely delivery of test results.
• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.
• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders.
• Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs.
• Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction.

Customer Support Specialist

Salesforce Developer

• Implement and maintain all Salesforce workflows, automations, and integrations with other systems at Ataraxis.
• Build dashboards, reports, and analytics for business and operations teams.
• Import, clean, and map data from external systems into Salesforce.
• Configure and maintain data models, custom objects, and API connections on Salesforce side.
• Collaborate with operations, product, and leadership to translate business needs into system workflows.

Salesforce Engineer, Business Systems Engineer – Part-Time

Research Engineer

• Implement novel machine learning models and methods for self-supervised learning, survival analysis, multi-modal learning, causality and interpretability.
• Translate machine learning and statistics papers into production-ready code.
• Build robust model evaluation frameworks and monitor model performance.
• Optimize code to run efficiently on GPU clusters, with emphasis on speed and scalability.
• Deploy machine learning models to the cloud in optimized inference pipelines.
• Develop and maintain regression and unit tests to ensure high-quality code.
• Disseminate the results by co-authoring research papers and abstracts.
• Collaborate with a multidisciplinary team of engineers and scientists.

Customer Support Specialist

Salesforce Engineer, Business Systems Engineer – Part-Time

Research Engineer, Systems/Optimization