Ataccama

Full-stack Engineer

• Partner with product, data, and domain experts to design and deliver user-friendly features
• Develop a scalable, secure, and fully multi-tenant cloud-based SaaS platform
• Enhance SaaS architecture to meet enterprise-grade SLAs and security standards
• Take end-to-end responsibility for complex system areas and improve codebase
• Streamline CI/CD pipelines and drive continuous delivery practices
• Share expertise across teams, mentor engineers, and contribute to engineering-wide initiatives

Senior/Staff Software Engineer

Customer Success Manager

• Directly support executive leadership across GTM teams as the subject matter expert on Customer Success, retention, and customer growth
• Collaborate with Revenue Operations, Customer Success, Professional Services, and Finance to establish segmentation, capacity and coverage models, GTM playbooks, and compensation strategies
• Guide business review processes and cadence for Customer Success
• Assist CS leadership in retention and expansion efforts through process enhancement and engagement model development
• Scrutinize renewal data to uncover trends, risks, and areas for improvement
• Create and maintain dashboards and reports to monitor renewals, performance metrics, and gain business insights
• Improve renewals, retention, and expansion forecasting for stakeholders across Customer Success, Professional Services, Finance, and Revenue Operations
• Identify opportunities to automate and streamline renewal processes, incorporating industry best practices
• Devise strategies to minimize renewal risks and optimize customer retention
• Shape strategy and optimize Customer Success operations through data analysis and cross-functional collaboration

Customer Success Operations Manager

Salesforce Administrator

• Lead the continued evolution of our SFDC implementation - from CPQ, renewals, ERP integration, and revenue recognition.
• Maximize alignment between GTM systems and processes, enhancing front-line rep experience and value driven from internal tools and data.
• Champion consultant approach to all submitted business requirements and advising on scalable, technical solutions with UX top of mind.
• Own improvements to integrated applications including HubSpot, Dealhub.io (CPQ), NetSuite (ERP), LinkedIn Sales Navigator, ZoomInfo (SalesOS and Chorus), 6Sense and Klue.
• Create a platform roadmap and define priorities, liaising with stakeholders ranging from Sales, Customer Success, Finance, Product, and Marketing.
• Drive focus on data management to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.
• Proactive system readiness including security reviews, release updates, health checks, and system usability surveys.
• Salesforce configuration including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

Senior/Staff Software Engineer

Customer Success Operations Manager

Senior Salesforce Administrator