AT&T

Call Center Representative

AT&T

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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Salary

💰 $19 per hour

About the role

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
  • Paid training

Requirements

  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details
Benefits
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
  • AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
  • There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer FocusWork EthicAdaptabilityProblem-SolvingAttention to Detail