AT&T

Manager – Business Field Services

AT&T

full-time

Posted on:

Location Type: Office

Location: Manchester • Massachusetts • New Hampshire • United States

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Salary

💰 $85,700 - $144,000 per year

About the role

  • Oversee service delivery and solutions including Ethernet, 911 applications, client network integrations, network security, managed services, fiber and copper transport, broadband aggregation services, 5G & cellular solutions, AT&T Digital Network and fixed wireless.
  • Manage network maintenance and operations, resolve complex issues, perform root cause analysis, and implement network changes from the central office to customer premises.
  • Coordinate with peers in various departments to enhance customer experience, drive revenue growth, create operational efficiencies, and innovate processes tailored to local markets.
  • Provide strategic direction, ensure execution, manage contractors and vendors, and lead network restoration efforts following natural disasters, while overseeing a large multi-state organization and supervising managers and staff.
  • Ensure compliance with company policies, regulatory requirements, and environmental laws, manage financial and operational targets, and work with Labor Relations to meet labor contract obligations and maintain a harmonious union relationship.

Requirements

  • 3+ years’ related experience.
  • Work a 24x7x365 schedule with the options for cross coverage relief.
  • Working experience with a bargaining unit
  • Bachelor’s (BS/BA) degree preferred
  • This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network securityroot cause analysisnetwork maintenancenetwork operationsclient network integrationsmanaged servicesbroadband aggregation services5G solutionsfiber transportcopper transport
Soft Skills
strategic directionleadershipproblem solvingcommunicationcollaborationcustomer experience enhancementoperational efficiencyvendor managementteam supervisioncross-department coordination