Architect and deliver scalable, cloud-native, and SaaS-based solutions that transform next-generation BSS platforms.
Lead the integration of advanced AI and machine learning technologies to automate workflows, enable hyper-personalized customer experiences, and support intelligent, data-driven decision-making.
Drive initiatives to embed AI/ML models for dynamic pricing, customer segmentation, proactive service assurance, anomaly detection, and real-time product recommendations.
Collaborate with business, product, engineering, and operations stakeholders to identify and prioritize opportunities for AI/ML optimization across customer journeys and business processes.
Define and execute the modernization roadmap, including legacy migration, domain-driven design, and adoption of industry best practices.
Champion domain-centric, event-driven architectures with clear separation of concerns and optimized data flows.
Establish and enforce architecture standards, governance frameworks, and ensure solutions meet enterprise requirements for security, scalability, ethics, and compliance.
Mentor solution architects and cross-functional teams, serving as a subject matter expert in AI/ML adoption and fostering a culture of innovation.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred.
8+ years of solution architecture experience, with a focus on large-scale BSS in telecommunications or similar industries.
Proven expertise in architecting cloud-native, microservices, and SaaS solutions (AWS, Azure, GCP).
Hands-on experience integrating AI/ML models into enterprise systems, with applications such as dynamic pricing, customer segmentation, predictive analytics, anomaly detection, and real-time recommendations.
Deep understanding of BSS domains and processes (customer management, product catalog, order management, billing, revenue management).
Practical experience with domain-driven design, event-driven architectures, and API management.
Strong grasp of omnichannel strategies, digital transformation, and customer journey optimization.
Familiarity with TM Forum Open APIs, eTOM, SID, or similar industry standards (preferred).
TOGAF or equivalent enterprise architecture certification is a plus.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud-native solutionsSaaS solutionsAI integrationmachine learningdynamic pricingcustomer segmentationpredictive analyticsevent-driven architecturedomain-driven designAPI management

Soft Skills

leadershipcollaborationmentoringinnovationcommunication

Certifications

TOGAF