Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
Review and collaborate on design wireframes and comps to deliver the best customer experiences.
Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.

Requirements

Bachelor's degree in English, communications, journalism, or equivalent experience.
Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
Five+ years’ mid-level experience in UX writing or content design for a B2B audience, with some experience managing content projects independently.
Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
Five+ years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
Experience writing or editing microcopy, including error messages, button labels, or status messages.
Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
Agile or development cycle experience (one+ year preferred).
Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
Experience with conversation design a plus.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX writingcontent designcontent strategyuser testingindustry researchanalyticsmicrocopy writingattention to detailcommunication of complex conceptsAgile methodology

Soft Skills

collaborationguiding stakeholderscustomer journey mapping