AT&T

Lead Technical Business Manager

AT&T

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Salary

💰 $106,100 - $178,200 per year

Job Level

Senior

About the role

  • Champion continuous Process Improvement: Define, design, and implement new processes to streamline operations and boost efficiency.
  • Identify tooling and AI improvement that drive automation and agility.
  • Accelerate intake & delivery assignment: Oversee technology intake, ensuring data and solutioning quality to quickly hand off to delivery teams for execution
  • Ensure Compliance: Establish and enforce standardized processes, embedding security and compliance into daily operations.
  • Analyze Performance: Utilize metrics, scorecards, and performance analyses to identify gaps and drive solutions.
  • Support Project Execution: Support project teams, helping development teams and their clients navigate the enterprise ATS delivery processes
  • Drive Change Management: Own and manage change processes, ensuring smooth transitions during updates and deployments.
  • Advocate for Customer Experience: Incorporate feedback and drive customer-centric improvements throughout the development lifecycle.
  • Solve Problems & Manage Risks: Facilitate stakeholder discussions, drive consensus, and monitor/mitigate project risks.
  • Optimize Technology Value Streams: Identify bottlenecks and opportunities to ensure alignment with evolving business goals.

Requirements

  • Bachelor’s degree (BS/BA) in Computer Science or Business preferred
  • 3+ years of relevant experience
  • Certifications may be required for some areas.
  • Deep understanding of technical organizations (processes, tools, systems)
  • Proven track record leading technology rollouts that align with business objectives and customer needs.
  • Experience managing change processes and facilitating smooth project transitions.
  • Strong cross-functional collaboration and clear communication skills.
  • Commitment to guiding customers through the technology lifecycle and ensuring their needs are met.
  • Advanced knowledge and experience resolving complex issues and driving consensus.
  • Ability to develop metrics, analyze performance, and recommend solutions for continuous improvement.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementautomationperformance analysischange managementproject executiondata analysismetrics developmentsolutioningtechnology rolloutscustomer experience
Soft Skills
cross-functional collaborationclear communicationproblem solvingrisk managementstakeholder facilitationcustomer-centric mindsetconsensus buildingguidanceadaptabilityleadership
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Businessrelevant certifications