AT&T

Cricket Sales Specialist

AT&T

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New Jersey • New York • United States

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Salary

💰 $66,100 - $99,100 per year

About the role

  • Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
  • Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
  • Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
  • Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
  • Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
  • Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
  • Validates that Authorized Retailer merchandising is displayed according to plan.
  • Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
  • Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
  • Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Requirements

  • Valid driver's license with satisfactory driving record
  • Current auto insurance
  • Reliable vehicle per transportation needs of market
  • Bachelors Degree preferred.
  • 2 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred
  • Excellent negotiating skills to achieving sales goals
  • Analyzing sales trends, and operations management.
  • Bilingual, Spanish/English is a plus for the role.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementoperations managementanalyzing sales trendscustomer solutions developmentmerchandising validationcompliance monitoringtraining deliverycustomer experience optimizationissue resolutiongrassroots event planning
Soft Skills
negotiating skillsinterpersonal skillscommunication skillsrelationship buildingproblem-solvingcustomer serviceteam collaborationadaptabilityleadershipanalytical thinking
Certifications
Bachelor's Degreevalid driver's licensecurrent auto insurance