AT&T

Cricket Sales Specialist

AT&T

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New Jersey • New York • United States

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Salary

💰 $66,100 - $99,100 per year

About the role

  • Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
  • Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
  • Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
  • Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
  • Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
  • Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
  • Validates that Authorized Retailer merchandising is displayed according to plan.
  • Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
  • Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
  • Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Requirements

  • Valid driver's license with satisfactory driving record
  • Current auto insurance
  • Reliable vehicle per transportation needs of market
  • Bachelors Degree preferred.
  • 2 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred
  • Excellent negotiating skills to achieving sales goals
  • Analyzing sales trends, and operations management.
  • Bilingual, Spanish/English is a plus for the role.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales managementoperations managementanalyzing sales trendscustomer solutions developmentmerchandising validationcompliance monitoringtraining deliverycustomer experience optimizationissue resolutiongrassroots event planning
Soft skills
negotiating skillsinterpersonal skillscommunication skillsrelationship buildingproblem-solvingcustomer serviceteam collaborationadaptabilityleadershipanalytical thinking
Certifications
Bachelor's Degreevalid driver's licensecurrent auto insurance