AT&S

Customer Service Representative

AT&S

full-time

Posted on:

Location Type: Office

Location: San Jose • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $60,000 - $80,000 per year

About the role

  • Manage and grow a portfolio of small-business customers, overseeing the full Lead‑to‑Order (L2O) and Order‑to‑Cash (O2C) cycle.
  • Execute the end‑to‑end L2O process to ensure timely, accurate quotations, orders, and fulfillment.
  • Serve as the primary commercial contact, handling pricing, quotations, and customer communication for internal and external stakeholders.
  • Coordinate cross‑functionally with Sales, Logistics, Engineering, and other teams to ensure feasibility, data accuracy, and customer satisfaction.
  • Maintain SAP master data and external customer platforms (e.g., JIRA, ARIBA) while supporting commercial activities such as price reviews, credit checks, KPI tracking, and continuous improvement initiatives.

Requirements

  • College degree or equivalent professional experience.
  • At least 3 years in customer service, commercial operations, or sales support, ideally in a B2B or manufacturing environment.
  • Working knowledge of SAP (especially SD and CRM) and familiarity with customer platforms such as JIRA or ARIBA.
  • Strong analytical skills with proficiency in Excel and Power BI.
  • Excellent communication and organizational abilities, a proactive customer-focused mindset, and fluency in English; additional languages are an advantage.
Benefits
  • Personal and professional growth opportunities in a multinational, dynamic growth company.
  • Chance to actively contribute to AT&S' success in terms of quality and to shape our relationship level.
  • Opportunity to deal with a variety of global customers and a multicultural team.
  • Attractive and competitive compensation package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPExcelPower BILead-to-Order (L2O)Order-to-Cash (O2C)pricingquotationsdata accuracyKPI trackingcontinuous improvement
Soft Skills
analytical skillscommunicationorganizational abilitiescustomer-focused mindsetproactivecross-functional coordination
Certifications
college degree