Customer Service Representative
AT&S
full-time
Posted on:
Location Type: Office
Location: Leoben • Austria
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About the role
- Act as the primary point of contact for assigned customers, handling commercial inquiries and requests
- Coordinate internal cost calculations and price estimations to prepare accurate customer quotes
- Manage order requirements, demand transparency, and delivery schedules to provide reliable order confirmations
- Maintain customer, material, and pricing data to support accurate quotations and invoicing
- Monitor delivery deadlines and proactively communicate variances to prevent customer supply issues
- Support invoice clarifications, handle complaints, and prepare debit/credit notes in accordance with internal procedures
Requirements
- Commercial/business background with experience in customer service or order management
- Strong customer focus, excellent communication skills, and intercultural sensitivity
- Fluent in English (written and spoken); additional languages are an advantage
- Familiarity with SAP and MS Office; experience with MS Dynamics is a plus
- Organized, self-motivated, and able to work under pressure in a team environment
- Basic technical understanding to address customer and product-related queries
Benefits
- Modern company canteen with daily freshly prepared meals
- Free parking and EV charging stations
- Comprehensive health initiatives and a wide range of employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcost calculationsprice estimationscustomer quotesinvoice clarificationsdebit notescredit notes
Soft Skills
customer focuscommunication skillsintercultural sensitivityorganizational skillsself-motivatedability to work under pressureteamwork