at&m by nstech

Analyst

• Perform analyses and diagnostics to propose accurate solutions to clients.
• Act as a trainer and knowledge multiplier, guiding clients on day-to-day operational processes.
• Handle phone calls and respond to emails regarding various client requests.
• Work independently on standardized tasks.
• Support and execute higher-complexity activities.
• Operate within the BPO routine, based on-site at the client.
• Availability to work in Pinheiros, São Paulo — 2 days on-site, 3 days remote.

Mid-level Support Analyst – BPO

Insurance

• Provide support to clients and partners, ensuring effective and timely solutions for transport insurance-related requests.
• Analyze and monitor insurance processes in national, international (import and export), and carrier lines.
• Ensure correct application of business rules for transport insurance.
• Execute and monitor billing routines in internal systems.
• Operate and keep information updated in the CIT, CITNET, CITWEB, AT&M and Quorum systems.
• Prepare reports and operational controls using Microsoft Office tools at an intermediate level.
• Support related areas and contribute to improvements in internal processes.

Mid-level Support Analyst – BPO

Insurance Analyst, Mid-level