Asure Software

Payroll Implementation Specialist

Asure Software

full-time

Posted on:

Location Type: Hybrid

Location: Virginia Beach • Virginia • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • The Payroll Implementation Specialist manages the setup and deployment of payroll solutions within our HRIS platform.
  • Partnering with clients to gather requirements, configure payroll, validate data, and support testing and go-live to ensure accurate, compliant payroll processing.
  • Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
  • Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
  • Confer with customers by telephone or video calls and email to provide information about products and services.
  • Answer customer inquiries regarding system access or system questions to resolve problems.
  • Investigate and correct errors on implementation cases and accounts in CRM system.
  • Relay client concerns to the appropriate team.
  • Prepare responses to correspondence containing routine inquiries.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
  • Work to determine root-cause issues, identify trends, and increase customer satisfaction.
  • Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
  • Provide administrative support. Performs other duties as assigned to support overall departmental and Asure client needs. Deliver results on time. Ensure client product and Asure procedure adoption.
  • Provide status reports and overall project updates to the project team.

Requirements

  • Bachelor’s Degree preferred or equivalent experience.
  • 3+ years of proven professional consulting experience in implementing HCM software systems.
  • 3+ years as an expert and/or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
  • 3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems.
  • 3+ years proven project organization and presentation skills.
  • Passion for customer service and overall customer success.
  • Excellent verbal and written communication skills.
  • Business analysis and requirements gathering abilities.
  • Previous conflict management skills.
  • Ability to learn technology quickly through instruction and self-training.
  • Ability to teach adult learners new technologies and processes.
  • Proficient in Microsoft Office applications and other software applications and tools is required.
  • Willingness to learn and take ownership on projects.
  • Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
  • Ability to travel from time to time (limited travel < 5%).
  • Bilingual Spanish preferred.
Benefits
  • Medical, Dental, Vision, HSA, FSA- All effective on day 1!
  • Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
  • 401K Program with 3% safe harbor contribution
  • Employee Stock Purchase Program
  • Fitness Reimbursement Program
  • Self-Managed PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HCM software systemspayroll softwareAsure Softwareweb-based recruiting systemsproject organizationbusiness analysisrequirements gatheringconflict managementcritical thinkingcustomer service
Soft Skills
verbal communicationwritten communicationpresentation skillscustomer successability to learn technologyteaching adult learnersownership on projectsproblem-solvingtenacitysense of urgency
Certifications
Bachelor’s Degree