Service Delivery Manager

Astronomer

full-time

Posted on: 3/19/2026

Location Type: Remote

✨ AI Apply

💰 $110,000 - $130,000 per year

About the role

Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption.
Orchestrate internal scoping and execution with Service Delivery Engineers and Architects.
Monitor service utilization to ensure projects remain within contracted scope.
Proactively surface delivery risks and coordinate resources to resolve blockers.
Partner with Sales and Account teams to align delivery work with overall account strategies and priorities.

3–5 years of experience in project management, professional services, technical program management, or similar roles in a SaaS or technical services environment.
Proven track record in building and managing project plans for technical or software implementation projects.
Ability to handle multiple, simultaneous customer engagements while coordinating across technical stakeholders.
Strong organizational, communication, and stakeholder management skills.
Experience working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
Confidence in bringing order and momentum to complex projects where priorities may evolve.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementtechnical program managementproject planssoftware implementationservice utilizationrisk managementbacklog management

Soft Skills

organizational skillscommunication skillsstakeholder managementcollaborationproblem-solvingadaptability