Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region
Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements
Participate in project timelines to support network turn-up within expected completion intervals
Responsible for asset management of networking gear in datacenter and POP sites
Proactively contribute to documentation, automation and processes as they evolve
Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation
Create statements of work for vendors at the POP sites
Prepare cage and rack designs, and understand the overall needs of POP infrastructure
Document and follow RMA processes and procedures for all relevant vendors
Follow, improve, and implement data center and POP best practices
Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
Use internal tools and scripts to configure, monitor, and repair servers and network equipment
Detect and diagnose various error/failure conditions across an array of server types
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Requirements

Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Must have an understanding of data center network architecture and common issues related to data center networks
Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)
Experience with field-based work in POPs, carrier hotels, or central office environments
Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms
Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS
Basic understanding of transmission technology and circuit troubleshooting techniques
Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
Proficiency in various operating systems
Ability to capture and analyze traffic
Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
Excellent communication skills
Experience in dealing with service providers and colocation facilities around the world
Ability to work within a global team in a fast-paced and dynamic environment with limited supervision
Strong attention to detail with excellent time management and organization skills
20% to 50% of travel required

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data center network architectureIP technologiesMPLSBGPRSVP-TEIS-ISfiber-optic technologycircuit troubleshootingoperating systemstraffic analysis

Soft Skills

communication skillsproblem solvingattention to detailtime managementorganization skillsrelationship buildingjudgmentteamworkadaptabilitycreativity