Identify business process gaps and scale current client systems to fill them.
Conduct quantitative/ qualitative data analysis using various tools and functions.
Analyze complex business problems that can be solved through change management or system automation.
Manage information and applicable supporting documents and dashboards.
Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
Lead work with client stakeholders to improve, automate and align business data with current client processes.
Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).

Requirements

Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Excellent documentation, writing, organization and verbal communication skills.
SQL scripting and usage.
Able to read and create technical documentation.
Understanding of project management.
Excellent organization skills and ability to adapt to a rapidly changing work environment.
Able to create metrics in various systems
Knowledge of various programming languages.
Education in Statistics.

Benefits

Medical provided through UHC (PPO, HSA, Surest options)
Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL scriptingdata analysischange managementsystem automationmetrics creationprogramming languagestechnical documentationquantitative analysisqualitative analysisreport generation

Soft Skills

documentation skillswriting skillsorganizational skillsverbal communication skillsadaptabilitystakeholder managementtroubleshootingleadershipnetworkingcoordination