Associate Director, Cell Therapy Territory Operations Manager
AstraZeneca
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Lead and support strategic initiatives across clinical and commercial cell therapy from development to post-market.
- Be a key leader within Internal AZ teams (Program Management, QA, Manufacturing, Supply Chain, Medical Affairs, Market Access, Compliance, Sales/Marketing).
- Establish service lines with external partners (PIs, Physicians, Nursing, Apheresis, Cell Therapy Lab, other HCPs/leadership).
- Serve as SME, driving decisions and projects at multi-country/local levels; influence strategy, governance, and cross-functional execution.
- Acts as the technical expert and authoritative source of knowledge in cell therapy workflows and brings expertise to site interactions.
- Build and maintain relationships with stakeholders at assigned Sites.
- Operate within regulatory/accreditation standards (e.g., FACT) ensuring compliance, audit readiness, and continuous improvement.
- Guide clinical workflows; ensure standards; advance apheresis excellence; optimize product handling; inform health outcomes.
- Act as primary operations readiness liaison; collaborate with Supply Chain to align logistics and site needs.
- Provide exemplary customer service while building business relations with clinical/operational leaders.
- Lead cross-functional meetings to develop product/patient workflows for trials and future commercial products.
- Maintain strong collaboration with Program Management, SMM, Supply Chain, Manufacturing, Quality, Medical, Commercial, Cell Therapy Hub, to manage customer centers and clinical care for the portfolio.
- Oversee operational/clinical aspects of raw material collection, product receipt/storage/distribution/infusion, and COI/COC.
- Design and deliver training to PIs, MD, Nursing Staff, Apheresis, and Cell Therapy Laboratory and Coordinator staff.
- Lead Site activation using risk-based tools for certification, training, and monitoring.
- Train Site HCPs on product needs; ensure COI/COC access for trained individuals with Cell Therapy Hub.
- Oversee Site logistics and manage regional account changes with Cell Therapy Hub.
- Respond to SOP deviations with expertise and collegiality.
- Support/own quality records (Deviations, CAPA, Change Control) with Cell Therapy Hub and QA.
- Travel up to 50%.
Requirements
- Bachelor’s degree (Nursing, Physician Assistant) with thorough knowledge/hands-on experience in Cell Therapy.
- 8+ years' experience in cell therapy with progressive leadership.
- Expertise in service lines (infrastructure, resourcing, costs, quality metrics).
- Proven delivery to timelines, cost, and quality; collaboration with internal/external providers.
- Language requirement: Bilingual (English and French) — advanced proficiency in both spoken and written communication is required.
- Excellent knowledge of cell therapy standards/regulations.
- Experience selecting/overseeing external providers and developing contracts.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cell therapyclinical workflowsproduct handlingrisk-based toolsquality metricsSOP deviationsCAPAChange Controltraining deliverylogistics management
Soft Skills
leadershipcollaborationcustomer servicecommunicationrelationship buildinginfluencestrategic thinkingproblem-solvingcross-functional teamworkstakeholder engagement
Certifications
Bachelor’s degree in NursingBachelor’s degree in Physician Assistantcell therapy certificationquality assurance certificationclinical research certificationproject management certificationregulatory compliance certificationadvanced proficiency in Englishadvanced proficiency in Frenchleadership training certification