AstraZeneca

Associate Director, Patient Assistance Programs

AstraZeneca

full-time

Posted on:

Location Type: Office

Location: Wilmington • Maryland • United States

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Salary

💰 $145,000 - $217,000 per year

Job Level

Senior

About the role

  • Daily oversight and management of AZ&Me Prescription Savings program and other PAP programs offered
  • Responsible for vendor contracts and holding vendor accountable for all program operations, Key Performance Metrics (KPI), Service Level Agreements (SLA), and superior customer experience
  • Liaise with internal stakeholders in Legal, Compliance, Corporate Affairs, Market Access, Finance, Purchasing, Operations and IT to ensure ongoing compliance and success of programs as well as to demonstrate viability and success of programs; present periodic program updates to senior leadership
  • Work collaboratively with AZ operations and compliance colleagues to develop and refine program Business Rules and Client Work Instructions which provide explicit instructions to the vendor in accordance with AZ policies
  • Lead cross-functional effort to maintain and improve AZ&Me website and supporting resources
  • Support audit efforts, ensuring suppliers adhere to AZ policies and regulations
  • Coordinate the development of all printed and web-based program communication materials for the programs and consult with internal legal and compliance resources to ensure compliance with AstraZeneca and external standards
  • Performance annual review/refresh of training modules and conduct training sessions with field sales, Access 360 and Field Reimbursement Managers to reinforce PAP policies and provide the appropriate level of understanding of program operations by role
  • Develop and maintain strong working relationships across Market Access, Customer Facing teams, Legal & Compliance, and IT
  • Liaise with key external stakeholders to determine and implement opportunities for strategic partnering
  • Define measures of program success and provide solid analysis on a monthly and quarterly basis to cross-functional teams as well as AZ leadership
  • Manage program budget

Requirements

  • Bachelor's Degree (MBA or other related graduate-level degree is preferred)
  • Minimum of 5 years of total business experience in the healthcare or pharmaceutical/biotech industry
  • Minimum 3 years’ experience in reimbursement, market access, Corporate Affairs, finance, compliance, and/or regulatory
  • Successful track record of performance in roles focused on reducing barriers to access through customer-oriented logistical support programs (i.e., HUB, PAP, etc.), training and quality of those programs
  • Vendor management experience, preferably in managing a PAP program or patient HUB services
  • Proven project management skills
  • Strong analytical skills
  • Ability to travel 10 – 20% of time
Benefits
  • qualified retirement programs
  • paid time off (i.e., vacation, holiday, and leaves)
  • health, dental, and vision coverage in accordance with the terms of the applicable plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementproject managementanalytical skillsprogram budget managementKPI analysisSLA managementcompliancetraining developmentbusiness rules developmentprogram communication materials development
Soft Skills
collaborationrelationship buildingcommunicationleadershipcustomer-orientedstrategic partneringproblem-solvingorganizational skillspresentation skillstraining facilitation
Certifications
Bachelor's DegreeMBA (preferred)