Associate Solution Engineer
Astrata, Inc
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers
- Capture customer-specific details during meetings to ensure requirements are understood and recorded
- Map customer requirements to our system specifications and assist in developing the implementation plan
- Support the script creation process for deploying customer environments, processing data, and summarizing results
- Conduct thorough testing to ensure successful implementations and share results
- Find creative solutions to difficult problems and operate within a flexible, fast-paced environment
- Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency
- Provide post implementation system support ensuring Astrata meets our SLA’s
- Continuously assess project outcomes and identify opportunities for process improvement
- Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry
Requirements
- A team player with motivation to learn our processes and industry
- Excellent organization and communication skills
- Problem-solving aptitude, with the ability to anticipate challenges
- Basic understanding of relational databases
- A strong drive for learning and understanding
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
- The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles
Benefits
- Competitive compensation package including paid time off
- Parental leave
- Comprehensive health insurance benefits
- Retirement benefits
- Employee stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
relational databases
Soft Skills
team playerorganization skillscommunication skillsproblem-solving aptitudemotivation to learnflexibilitycreativitytransparencyprocess improvementcustomer-facing skills
Certifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Computer Engineering