Astrana Health

Operations

• Oversee operations for a multi-site clinical network, ensuring seamless workflows, high performance, and compliance with company standards.
• Identify inefficiencies, develop solutions, and implement process improvements to enhance scalability and operational excellence.
• Partner with clinical and operational leadership to optimize resource utilization, improve claim denial rates, and maximize revenue opportunities.
• Leverage data analytics tools (e.g., EMRs like eCW, SQL, Power BI) to generate actionable insights and drive key operational decisions.
• Build and maintain dashboards that track KPIs such as claim denials, clinic throughput, patient satisfaction, and financial performance.
• Conduct quantitative analysis to uncover trends and recommend strategies to address root causes of operational challenges.
• Lead cross-functional initiatives from concept to completion, ensuring clear objectives, timelines, and measurable outcomes.
• Develop and execute plans to address high-priority issues (e.g., reducing claim denial rates or streamlining clinic workflows).
• Foster innovation by automating manual processes using tools like Microsoft Automate, Python, or advanced Excel capabilities.
• Directly manage and mentor front-line employees to achieve operational goals.
• Cultivate a culture of accountability, continuous improvement, and positivity within the operations team.
• Provide structured guidance and support to ensure teams meet deadlines and deliver high-quality results, even with limited resources.

Senior Director – Operations