Own end-to-end reconciliation across all Astra rails: Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin
Build and maintain daily/intraday settlement processes that catch breaks early and resolve them fast
Partner with Engineering to automate reconciliation pipelines -- reducing manual toil, not just documenting it
Establish clear exception workflows: categorize, route, escalate, and close breaks within defined SLAs
Own the source-of-truth ledger that Finance, Product, and Banking partners can rely on
Design and operate the monitoring layer for transaction health: success rates, latency, return codes, and anomalies by rail
Build alerting that surfaces edge cases -- stuck transactions, unexpected return codes, settlement gaps -- before clients feel them
Partner closely with Engineering to instrument observability, write runbooks, and build self-healing automation where it makes sense
Own post-mortems on operational failures: root cause, remediation, and preventing recurrence
Track and report on operational KPIs weekly: settlement break rates, dispute win rates, mean time to resolve
Own the full dispute lifecycle across card network and ACH rails: intake, evidence compilation, submission, and outcome tracking
Build and maintain a dispute calendar that ensures no response deadline is missed across Visa, Mastercard, and NACHA
Manage the evidence workflow in coordination with clients and the Customer Success team
Track dispute rates by client, rail, and transaction type -- and surface patterns that indicate upstream product or onboarding issues
Serve as the day-to-day operational contact for Astra's banking partners across settlement, funding, and exception handling
Own the operational relationship with card networks (Visa Direct, Mastercard Move) and RTP/FedNow operators
Coordinate with Compliance on NACHA rule adherence, return rate thresholds, and network reporting requirements
Surface partner-level issues -- degraded rails, delayed settlements, network outages -- and manage communications internally

Requirements

5+ years in payment operations, fintech operations, or financial partner operations at a payments infrastructure company, bank, or processor
Deep fluency in multi-rail money movement: ACH, RTP/FedNow, card push (Visa Direct / Mastercard Move), and ideally stablecoin rails
Hands-on reconciliation experience -- not just process ownership, but the ability to get into data, write queries, and build the tooling
Proven dispute and chargeback management background, including working knowledge of Visa and Mastercard dispute rules and NACHA return code frameworks
Technically fluent: comfortable working with engineers, reading API logs, and shaping monitoring requirements -- you don't need to code, but you speak the language
Operator's mentality: you build processes, not decks. You close loops. You own outcomes
Experience in an early-to-mid-stage company where you have had to build from scratch, not just maintain what exists

Benefits

Competitive compensation with equity in a growing fintech company.
Remote-first culture with flexible working arrangements
Small team, big impact — your work directly supports Astra’s ability to scale responsibly
Professional growth opportunities in compliance and risk management
Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reconciliationsettlement processesexception workflowsmonitoringalertingdispute managementdata analysisquery writingprocess buildingKPI tracking

Soft Skills

operational ownershipcommunicationcollaborationproblem-solvingattention to detailprocess improvementanalytical thinkingadaptabilityclient managementteam coordination