Astra Finance

Implementation Manager, API Integrations

Astra Finance

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $115,000 per year

About the role

  • Own multiple customer implementations simultaneously from kickoff through go-live, managing timelines, milestones, and deliverables to ensure on-time, compliant launches.
  • Serve as the primary point of contact for customers during implementation, conducting kickoff calls, weekly status meetings, technical reviews, and go-live readiness assessments.
  • Bridge the gap between Astra's technical capabilities and customer requirements, explaining API concepts, authentication flows, webhook configurations, and integration patterns to both technical and non-technical stakeholders.
  • Coordinate between Sales, Engineering, Product, and Compliance teams to ensure seamless handoffs, clear communication, and aligned expectations throughout the implementation.
  • Build and maintain implementation guides, project templates, technical documentation, and best practice playbooks that enable faster, more consistent customer onboarding.
  • Proactively identify implementation blockers, technical challenges, or scope changes, escalating issues appropriately and developing mitigation plans to keep projects on track.
  • Track implementation metrics (time-to-launch, customer satisfaction, common bottlenecks) and recommend process improvements to accelerate future implementations.
  • Coordinate go-live activities, including final testing, production launch planning, post-launch monitoring and customer success.

Requirements

  • 2-5 years of implementation, project management, customer onboarding, or technical customer success experience, ideally at a B2B SaaS, fintech, or payments company.
  • Experience managing multiple concurrent projects with competing priorities and diverse stakeholder groups.
  • Strong understanding of API-based integrations — you should be comfortable discussing REST APIs, webhooks, authentication methods, and data flows with technical teams.
  • Proven ability to communicate complex technical concepts clearly to both technical developers and non-technical business stakeholders.
  • Track record of building structure from ambiguity: creating processes, templates, and documentation where none existed before.
  • Experience working cross-functionally with Sales, Engineering, Product, and Customer Success teams to drive successful outcomes.
  • Bachelor's degree in Business, Technology, or related field (or equivalent practical experience).
Benefits
  • Competitive compensation with equity in a growing fintech company.
  • Remote-first culture with flexible working arrangements
  • Small team, big impact — your work directly supports Astra’s ability to scale responsibly
  • Professional growth opportunities in compliance and risk management
  • Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsREST APIswebhooksauthentication methodsdata flowsproject managementimplementation metricstechnical documentationcustomer onboardingprocess improvement
Soft Skills
communicationproblem-solvingcross-functional collaborationstakeholder managementorganizational skillsadaptabilitycustomer successtechnical explanationproject coordinationtime management