Aston Carter

Customer Support

• Take ownership of employee contacts and ensure each interaction is accepted, managed, and resolved with a high degree of problem-solving and customer focus.
• Serve as the first point of contact via phone, chat, and email for inquiries about leave of absence, disability, and other HR topics.
• Perform case intake, answer policy questions, explain documentation requirements, and outline next steps.
• Use FAQs, knowledge base articles, and standard operating procedures to resolve inquiries and escalate cases when needed.
• Build trust through empathetic, personalized conversations and adapt case management plans to changing employee needs.
• Respond to issues during leave events and ensure appropriate communication and documentation.
• Analyze and decide on disability, leave, and accommodation requests using judgment, critical thinking, and rationale.
• Promote self-service tools and resources for employees.
• Document and track every call and interaction accurately in a case management system.
• Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations teams.
• Consult partner teams on process changes, cross-functional issues, and policy improvements.
• Manage multiple communication channels and tasks while prioritizing work and maintaining follow-through.
• Handle sensitive employee information confidentially and comply with data privacy requirements.

HR Customer Service Representative

Business Development Rep

• Develop and secure new business opportunities within the high-end residential construction market
• Build and maintain relationships with homeowners, architects, designers, consultants, and other key industry stakeholders
• Conduct client meetings, site visits, and project walkthroughs to understand project scope, objectives, and client needs
• Manage opportunities through the complete sales lifecycle, from initial conversation through signed contracts and project handoff
• Lead clients through a design-build sales process, including pre-construction agreements and transition into full construction contracts
• Develop proposals, presentations, budgets, and contract-related materials in collaboration with internal teams
• Maintain accurate pipeline management, forecasting, and reporting through CRM systems
• Track and document all client interactions, opportunity stages, and business development activity
• Collaborate with project management, estimating, and leadership teams to ensure a seamless client experience
• Monitor market trends, competitive activity, and industry developments to identify growth opportunities
• Meet or exceed established business development goals and performance metrics

Business Development Manager

Call Center Representative

• Serve as the first point of contact for employees seeking assistance with benefits-related inquiries via phone and HR case channels.
• Provide holistic case management support for employee benefits, including financial, health, and internal review components in alignment with benefit plan requirements.
• Take full ownership of employee contacts from intake through resolution, ensuring each case is handled with a high degree of problem solving and customer focus.
• Build employee trust through empathetic, personalized conversations and tailor case management plans to each employee’s changing needs.
• Manage an active workload effectively to meet service level agreements and productivity goals while maintaining high-quality standards.
• Use high judgment and critical thinking to balance adherence to established processes with responsiveness to individual employee needs.
• Research and resolve inquiries using available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, escalating cases when appropriate.
• Respond promptly to employee-impacting issues that arise during benefits events and ensure clear communication and thorough documentation, even when information is limited.
• Consult and collaborate regularly with partner teams to resolve cross-functional issues and support updates and improvements to benefits policies and processes.
• Maintain accurate records of all employee interactions and case activities in the appropriate systems.
• Prioritize work effectively in a fast-paced environment, pivoting quickly between communication channels while maintaining attention to detail.
• Demonstrate strong judgment and decision-making when addressing complex or sensitive employee situations with care and empathy.

Benefits Call Center Representative

Account Executive

• Drive growth by engaging with local business owners
• Support onboarding for last-mile delivery partner network

Field Sales Representative

Recruitment

• manage the full recruitment lifecycle
• partner with hiring managers
• support a leading healthcare organisation

Healthcare Recruiter

Inside Sales

• Generate and develop new delivery partners through high-volume outbound sales
• Engage small businesses, consult with partners, and present last mile delivery programmes

• Generate and develop Last Mile Delivery partners in Oregon
• Drive outbound sales
• Respond to inbound leads
• Guide partners through consultative sales

HR Assistant

• Providing expert support to employees on benefits, health, and internal reviews.
• Leveraging HR and benefits expertise in a fully remote role.
• Ensuring accurate, timely responses and fostering a positive workplace.
• Supporting employee well-being for a leading tech company.

HR Customer Service Representative

Business Development Manager

Benefits Call Center Representative

Benefits Call Center Representative

Field Sales Representative

Healthcare Recruiter

Inside Sales

Inside Sales

Benefits, HR Assistant