HR Customer Service Representative

Aston Carter

Remote HR customer service representative handling employee leave, disability, and HR inquiries for Aston Carter’s corporate talent solutions. Documenting cases and coordinating solutions across HR teams.

Posted 8/12/2026contractRemote • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and problem-solving abilities while managing sensitive employee information in compliance with data privacy requirements. Proficient in case management and communication across multiple channels, ensuring effective support for HR-related inquiries.

Highest-signal resume keywords

Customer Service SkillsCase Management ProficiencyEmpathy in InteractionsStrong Verbal and Written CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementProblem-SolvingResearch SkillsDocumentation AccuracyHR Policy Knowledge

Soft Skills

EmpathyOrganizational SkillsAdaptabilityCollaboration

Tools & Technologies

MS OfficeCase Management ToolsKnowledge Base Systems

Industry Keywords

Human ResourcesLeave of AbsenceDisability ManagementData Privacy ComplianceEmployee Support

About the role

Key responsibilities & impact

Take ownership of employee contacts and ensure each interaction is accepted, managed, and resolved with a high degree of problem-solving and customer focus.
Serve as the first point of contact via phone, chat, and email for inquiries about leave of absence, disability, and other HR topics.
Perform case intake, answer policy questions, explain documentation requirements, and outline next steps.
Use FAQs, knowledge base articles, and standard operating procedures to resolve inquiries and escalate cases when needed.
Build trust through empathetic, personalized conversations and adapt case management plans to changing employee needs.
Respond to issues during leave events and ensure appropriate communication and documentation.
Analyze and decide on disability, leave, and accommodation requests using judgment, critical thinking, and rationale.
Promote self-service tools and resources for employees.
Document and track every call and interaction accurately in a case management system.
Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations teams.
Consult partner teams on process changes, cross-functional issues, and policy improvements.
Manage multiple communication channels and tasks while prioritizing work and maintaining follow-through.
Handle sensitive employee information confidentially and comply with data privacy requirements.

Requirements

What you’ll need

Experience dealing directly with customers, including handling inquiries and providing support.
Ability to show and apply empathy in customer or employee interactions.
Ability to adjust to changing workloads and manage contacts in a fast-paced environment.
Strong customer service and support skills across phone and chat channels.
Human Resources exposure or experience supporting HR-related inquiries.
Strong verbal and written communication skills to explain policies, processes, and next steps clearly.
Ability to research information using multiple resources to find accurate answers and solutions.
Proficiency with MS Office and computer-based tools and systems.
High attention to detail and ability to document interactions accurately in a case management system.
Ability to manage confidential and sensitive employee information while adhering to strict data privacy requirements.
Strong problem-solving skills to analyze situations, identify issues, and propose solutions.
Organizational skills and ability to manage multiple priorities and tasks simultaneously.
Interest in gaining corporate experience in a high-volume environment.
Motivation to build HR-related experience in an entry-level or early-career HR support role.
Comfort working with global employee populations across different regions and time zones.
Ability to collaborate with cross-functional HR and business teams.
Comfort working with standard operating procedures, knowledge bases, and case management tools.
Schedule includes one weekend day (Tuesday-Saturday or Sunday-Thursday) and starts between 7am-11am PST, depending on schedule availability.

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)