Asteria Group

Inside Sales Representative, Customer Service

Asteria Group

full-time

Posted on:

Location Type: Hybrid

Location: Prutting • Germany

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About the role

  • End-to-end order processing: You are responsible for complete order administration – from order entry through processing to follow-up.
  • Structured data maintenance: You ensure accurate maintenance of master data and thus make an important contribution to a smooth production process.
  • Technical coordination: You clarify technical details directly with operations management and actively support the technical implementation of our projects.
  • Interface coordination: You work closely with field sales, the central estimating/costing department and the complaints department to ensure optimal customer service.
  • Customer care & complaint handling: You provide comprehensive customer support, handle complaints professionally and solution-oriented, and serve as a competent contact for pricing, delivery dates and technical inquiries.

Requirements

  • Degree in Printing and Media Technology or completed vocational training as a Media Technologist – Print (m/f/d) or similar
  • Several years of experience in the printing industry, ideally supplemented by customer service experience in the pressure-sensitive/self-adhesive labels sector
  • Confident use of IT systems, especially MS Office
  • Strong communication skills, team orientation as well as a high degree of flexibility and reliability
  • Independent and responsible way of working and a high level of commitment
Benefits
  • 30 days' annual leave
  • Company pension plan
  • Performance-related compensation and the opportunity to take on responsibility in an innovative, growth-oriented company
  • Room for autonomous decision-making within a dynamic team with exciting development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order processingdata maintenancetechnical coordinationcustomer supportcomplaint handling
Soft skills
communication skillsteam orientationflexibilityreliabilityindependent workingresponsibilitycommitment
Certifications
Degree in Printing and Media Technologyvocational training as a Media Technologist – Print