ASTEC

Implementation Project Manager

ASTEC

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $60,000 - $85,000 per year

About the role

  • Serves as an Operations liaison between various departments such as Digital and Sales
  • Supports the implementation process of new clients and account updates to current clients
  • Provides product solutions and aids in complex client setups
  • Coordinates, manages and monitors the order activity process, processes, and technology of all new clients
  • Responsible for conveying necessary product solutions to align with current client needs
  • Develops, contributes to and/or updates product guides, implementation best practices, process documentation, work instructions and partner guides
  • Serves as a subject matter expert for Asurint products, services and processes
  • Creates and demonstrates the shortest pathway to success for client prospects by analyzing client business needs against company products and services
  • Partners cross functionally to bridge gaps between Sales, Internal Business Operations and IT
  • Manages pre-implementation project checklist to ensure all required documentation has been included within the MSA
  • Manages and/or assists with client trainings and demos for prospects, trials and clients with complex technical requirements and/or high value prospects
  • Ability to troubleshoot package and system configurations and convey product gaps or improvements to IT
  • Develops custom product, training and solutions guides based on client need or request
  • Serves as an escalation point for technical and package/account settings
  • Ongoing collection and analysis of technology and product feedback for future enhancements
  • Contributes to revenue retention and growth of new clients by creating and monitoring order churn reports

Requirements

  • Experience supporting high volume/ key accounts is required.
  • Experience with Implementing system accounts is required.
  • Experience with the legal/court system is preferred.
  • Experience with background screening is preferred.
  • Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
  • Relevant business management systems such as HRIS, CRM, etc. is preferred.
  • Salesforce is preferred.
  • Education: Associates Degree Required. Bachelor's degree is preferred.
  • Experience in lieu of education considered.
  • Certifications or licensure: Drivers’ license and ability to maintain a driving record that is satisfactory to the Company’s liability insurance carrier is required.
  • Years of relevant experience: 3 to 5 years is preferred.
  • Years of experience supervising: None.
Benefits
  • Medical, dental and vision effective first day of employment
  • 401(k) with employer match
  • Paid time off
  • 10 company-paid holidays
  • Employee Assistance Program
  • Wellness Program
  • Paid Bereavement
  • Pet Bereavement
  • Pet Insurance
  • Volunteer time off
  • Telecommuting Stipend
  • Professional development programs
  • Short-term disability
  • Company-paid long-term disability
  • Company-paid life insurance
  • Flexible spending/health savings accounts
  • Employee referral bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client implementationorder activity managementproduct solutionstroubleshootingprocess documentationcustom product developmenttraining developmentdata analysisrevenue retentionorder churn reporting
Soft Skills
communicationcollaborationproblem-solvingclient managementcross-functional partnershipsubject matter expertiseanalytical thinkingproject managementtraining facilitationadaptability
Certifications
Driver's license