Assured

Senior/Principal Engagement Manager

Assured

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $165,000 - $185,000 per year

Job Level

Senior

About the role

  • Lead end-to-end enterprise implementations by driving onboarding programs for new clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment.
  • Design and optimize engagement frameworks that scale, building repeatable methodologies for implementation, customer success, and account management.
  • Run programs with precision by managing timelines, reports, stakeholder communication, and executive readouts for high-impact accounts.
  • Resolve complex challenges by addressing escalations and technical issues head-on, collaborating with Product, Engineering, and Sales to achieve strategic outcomes.
  • Accelerate customer adoption and expansion by helping clients unlock full value from our platform through best practices, enablement, and proactive engagement.
  • Serve as the Voice of the Customer by surfacing insights and advocating for customer needs to inform product improvements and internal processes.
  • Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience at scale.

Requirements

  • Demonstrated experience managing enterprise-scale implementations and customer programs for multimillion-dollar accounts.
  • Strong executive communication skills, with the ability to translate complex technical concepts for business and leadership audiences.
  • Technical fluency with APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams.
  • A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.
  • A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.
Benefits
  • Competitive Compensation: Competitive salary and equity packages for all employees
  • Healthcare Plan: Platinum medical, dental, and vision
  • Free life insurance: Including long-term disability & short-term disability
  • Unlimited PTO: Uncapped vacation days & paid holidays
  • Family Leave: Maternity & paternity
  • 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
  • WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
  • Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
  • Team events & Offsites: We're remote, but we regularly get together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise implementationsonboarding programsengagement frameworkscustomer successaccount managementAPIsintegrationsdata exchange formatsJSONmilestone clarity
Soft Skills
executive communicationproblem-solvingcollaborationcustomer advocacycontinuous improvementownershipresilienceadaptabilityleadershipbuilding structure